How do I find out if I am eligible for the service?

If you are signed up for Mi Banco Online, download the latest version of Mi Banco Mobile app (available for iPhone®, iPad® and Android) and if you are eligible, the deposit checks option will appear in the main menu and you can use the service. Certain eligibility criteria have been established:

  • You must be signed up for Mi Banco Online with a personal account.
  • You must have at least one eligible account that has been in service for more than 4 months
  • You must have maintained your banking relationship in accordance with the parameters established by Popular

Eligibility for customers will be evaluated monthly.

Need more help?

We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.

Call us at 787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.

We encourage you to consult the following information regarding useful and accessible solutions for you.