New monthly mortgage statement

The new and convenient monthly mortgage statement will be substituting your actual payment book, starting in January 2014. This new monthly statement contains updated information about:

  • Your principal remaining balance
  • Detailed record of transactions made during your statement period
  • Break down of payments

For a better understanding of your new monthly mortgage statement, view example.

If you have any doubts, concerns or need more information about your mortgage statement, call us at 787-775-1100 or toll free at 1-800-981-1982 Monday thru Friday 8:00 a.m. to 6:00 p.m., and Saturday from 9:00 a.m. to 12:00 p.m.

Need more help?

We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.

Call us at 787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.

We encourage you to consult the following information regarding useful and accessible solutions for you.