What happens if I have Direct Debit and want to keep making some or all of my payments?

During the forbearance period, you may continue to make your payments by calling TeleBanco Popular® at 787-294-2588, logging into Mi Banco Online, or visiting one of our branches.

Need more help?

We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.

Call us at 787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.

We encourage you to consult the following information regarding useful and accessible solutions for you.