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What is identity theft?

Identity theft occurs when someone uses another person’s personal information without his or her authorization with the intent to commit fraud or other crimes. Those who commit identity theft use non-public personal information which may include:
  • Demographic information such as your name, Social Security number and phone number, date of birth, physical and/or postal address, among others.
  • Credit information (used to make purchases and/or apply to a credit card and/or obtain access to your accounts)
What does Banco Popular do to prevent identity theft?
At Banco Popular, we are constantly monitoring your accounts and we maintain controls to prevent identity theft. Even so, external situations may occur in businesses and offices that may expose your personal information. In those cases, as soon as we become alerted or our systems detect any unusual activity of a possible act of fraud or a compromised credit or debit card, we take measures to prevent the identity theft and unauthorized transactions by sending you a new card and/or contact you through several channels—regular mail and email, text messages and/or a phone call.

Need more help?

We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.

Call us at 787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.

We encourage you to consult the following information regarding useful and accessible solutions for you.



FDIC Member. Products and services offered by Banco Popular de Puerto Rico.

1Withdrawals are subject to the availability of funds in your account.

2Deposits are subject to the provisions of the Bank’s Funds Availability Policy. Easy Deposit Mobile is a free service and only for Banco Popular customers with individual deposit accounts and/or commercial accounts (FlexiCuenta de Negocios® & B-Smart®). Customers selected in accordance with the Bank’s eligibility criteria. Checks deposited before 6:00 p.m. of a business day will be processed the same business day, subject to verification and deposit validation. In the back of the check to be deposited, enter your signature, account number and the phrase “For Deposit Only at BPPR.”