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What can I do if I am a victim of identity theft?

  • Consider contacting a credit reporting agency to request a security freeze on your credit report. A security freeze protects against identity theft by making it more difficult for a thief to open a fraudulent account using your non-public personal information. Keep in mind that a security freeze on your credit report will not prevent a thief from making charges to your existing accounts.
  • If you choose not to request a security freeze on your credit report, consider requesting the credit reporting agency place a fraud alert on your credit reports. A fraud alert on your credit reports alerts users of credit reports, including potential creditors, to contact the consumer to confirm the identity of the person opening the new account or requesting credit.
  • Check your annual credit reports provided by the credit reporting agencies, Equifax, Experian and TransUnion, (free of charge) by visiting www.annualcreditreport.com. The accounts or activity presented in credit report that you do not recognize as yours could be an indicator that you are a victim of identity theft.
  • Access frequently and closely monitor your existing bank accounts and credit cards to identify and report transactions or charges that you do not recognize.

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We encourage you to consult the following information regarding useful and accessible solutions for you.



FDIC Member. Products and services offered by Banco Popular de Puerto Rico.

1Withdrawals are subject to the availability of funds in your account.

2Deposits are subject to the provisions of the Bank’s Funds Availability Policy. Easy Deposit Mobile is a free service and only for Banco Popular customers with individual deposit accounts and/or commercial accounts (FlexiCuenta de Negocios® & B-Smart®). Customers selected in accordance with the Bank’s eligibility criteria. Checks deposited before 6:00 p.m. of a business day will be processed the same business day, subject to verification and deposit validation. In the back of the check to be deposited, enter your signature, account number and the phrase “For Deposit Only at BPPR.”