What can you do to protect your transactions?

  • Do not use public or unsecured computers.
  • Never leave your computer unattended with your personal or financial information in plain view.
  • Use only SSL (Secure Socket Layer) protected sites to conduct financial or purchase transactions. Check that the web address begins with “https” – not "http" and displays a padlock symbol to ensure these pages are encrypted for transmission SSL.
  • Do not make any bank transactions while you have multiple browsers open in your computer.
  • Create a strong password of at least 8 characters, including a combination of uppercase and lowercase letters, numbers, and special characters.
  • Never share your username and password. It is recommended to change your password every 3 months.
  • Avoid using automatic login mechanisms where your username and password are stored.
  • Install antivirus and spyware detection software in all your computer systems. Free software may not provide protection against the most recent threats, compared to standard industry products.
  • Regularly update all your computers with the most recent versions and patches for your antivirus and antispyware programs.
  • Make sure to regularly install security patches on your computers, especially for your operating system and key applications.
  • Install a firewall, a mechanism that limits any potential unauthorized access to your network and computers.
  • Check your configurations and select at least a medium security level for your browsers.

Need more help?

We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.

Call us at 787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.

We encourage you to consult the following information regarding useful and accessible solutions for you.