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Secure your Social Security number

  • Store your Social Security card and other confidential documents in a safe place. Never store them in your purse.
  • Do not bring your card with you if you won’t be needing it.
  • Never use a partial or total number sequence from your Social Security number as your account PIN.
  • If you send your number by email, make sure the message has been encrypted.
  • When browsing websites, only enter your Social Security number in secure pages that guarantee your information will not be shared with others.
  • Be careful when disclosing your Social Security number in public places.
  • Do not write your Social Security number on checks, gift certificates, money orders, or any other negotiable instruments.
  • If you suspect there is a case of identity theft, visit the Federal Trade Commission portal or call 1-877-ID-THEFT (1-877-438-4338); TTY 1-866-653-4261.


Need more help?

We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.

Call us at 787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.

We encourage you to consult the following information regarding useful and accessible solutions for you.



FDIC Member. Products and services offered by Banco Popular de Puerto Rico.

1Withdrawals are subject to the availability of funds in your account.

2Deposits are subject to the provisions of the Bank’s Funds Availability Policy. Easy Deposit Mobile is a free service and only for Banco Popular customers with individual deposit accounts and/or commercial accounts (FlexiCuenta de Negocios® & B-Smart®). Customers selected in accordance with the Bank’s eligibility criteria. Checks deposited before 6:00 p.m. of a business day will be processed the same business day, subject to verification and deposit validation. In the back of the check to be deposited, enter your signature, account number and the phrase “For Deposit Only at BPPR.”