What information do I need to report my claim?

Be prepared to give to provide the following information:

  • The name of the insured
  • Policy number
  • Date of the loss,
  • The cause of the loss
  • Your contact information
  • The severity of your loss
  • Witnesses, if any

Need more help?

We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.

Call us at 787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.

We encourage you to consult the following information regarding useful and accessible solutions for you.