If property was stolen, what do I need to do?

Immediately file a police report for the theft. For insurance purposes, it is beneficial to provide:

  • Any photographs you may have of the item(s)
  • Proof of purchase or receipt
  • Serial number, ID number or model number of the item(s).

Need more help?

We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.

Call us at 787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.

We encourage you to consult the following information regarding useful and accessible solutions for you.