How long will it take to resolve my claim?

The insurance company will inspect the loss as soon as possible and resolve the claim within a reasonable period. This could vary depending on the information you submit, the severity of your loss, and the amount of claims the insurance company receives. Popular Insurance, as a corporate and general agent, will facilitate the communication between you and the insurance company, and will follow up on your claim.  

Need more help?

We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.

Call us at 787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.

We encourage you to consult the following information regarding useful and accessible solutions for you.