Cancel Credit Card Account

To cancel a credit card:
  • Call our Credit Card Customer Service Division at 787-758-0505 or toll free at 1-800-981-9505, Monday through Saturday, 8:00 a.m. to 5:00 p.m.
  • or
  • Send an email to with the information of the card that you wish to cancel and a telephone number where we can reach you.

Need more help?

We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.

Call us at 787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.

We encourage you to consult the following information regarding useful and accessible solutions for you.