ATH® Classic Plus

Why did I receive an ATH® Classic Plus debit card and not a Regular ATH® debit card?

You received an ATH® Classic Plus debit card because, effective December 2, 2023, this card replaced other versions. You can use your new ATH® Classic Plus card for purchases at in store and online merchants, and for withdrawals at ATMs.

What do I do with my previous cards?

Please make sure you discard your card in a proper manner, even if it is expired. We recommend using a document shredder or cutting it carefully.

How do I activate my ATH® Classic Plus debit card?

You may activate the ATH ® Classic Plus debit card by calling the number shown on the sticker attached to the card you received.

Do I have to assign a personal identification number (PIN) to my new card?

If you received the card as a renewal or replacement, your new ATH ® Classic Plus debit card has the same PIN as your previous ATH® card. If it is a new card, you must assign a personal identification number (PIN).

Do I have to update my card information at the merchants where I have scheduled automatic or recurring payments, ATH Móvil and in the digital wallets?

If you have automatic or recurring payments scheduled, you must contact the merchants and/or providers to update your card information. Likewise, for the ATH Móvil service and digital wallets, you must update the information with the details of your new ATH ® Classic Plus debit card.

How do I use my ATH® Classic Plus debit card at automated teller machines (ATMs)?

  1. Insert the card 
    Insert the card The instructions on the screen will indicate if the card must remain inside the ATM until the transaction is completed, or if you must remove it. 
  2. Enter your PIN Enter your PIN Remember that you must have a PIN to complete transactions at ATMs.
  3. Remove and store the card when the transaction is completed.

What does it mean that my ATH® Classic Plus debit card is a contactless chip card?

It is a card that, in addition to having a chip, has an antenna that transmits the necessary information to make a transaction; it does not transmit personal information. By bringing your card closer to a contactless enabled checkout terminal or POS device, your payment is sent quickly and securely for authorization.

Can someone read the information on my contactless chip card without me noticing?

This type of card is designed to be read when it is close to a payment terminal enabled with contactless technology. The cards, the terminals and the network have been designed to ensure that the customer initiates the transaction. In the event that someone reads the information on a contactless card, the security features designed in it, the terminal, and the payment system will prevent the use of the information for fraudulent transactions.

Where can I pay with my contactless card?

At all merchants where card payments are accepted. You can use the contactless technology at the locations where the payment terminal is identified with the contactless symbol. You just have to identify the terminal, bring your card closer and enter your PIN. Many merchants around the world accept contactless payments. If a merchant does not have the terminal with contactless technology, you can insert or swipe the card.

What are the benefits of contactless payments?

Speed and convenience. All you have to do is bring your card closer to the terminal or point of sale where you see the contactless symbol and enter your PIN when the system requires it.

Are contactless payments secure?

Yes. They are secure for several reasons:

  • The financial industry uses advanced security technologies to prevent fraud both in the contactless card and in the network and processing system.

  • As with a contact chip card, each contactless chip transaction generates a unique security code to ensure the authenticity of the transaction.

  • To process the payment your card must be within 1 to 2 inches from the terminal, so it is unlikely to pay accidentally.

  • As in any debit card transaction, you are protected against unauthorized charges.

Can I use my contactless card for online or phone purchases?

Yes. Being contactless does not change the way you make your purchases.

What should I do if I forgot my personal identification number (PIN)?

You can stop by any Banco Popular de Puerto Rico (BPPR) branch and one of our consultants will assist you.

What should I do if I want to change my personal identification number (PIN)?

  • You can stop by any Banco Popular de Puerto Rico (BPPR) branch and one of our consultants will gladly assist you. You can also use the TeleBanco Popular ® automated line.

  • If you know the current PIN, but want to change it, you may do so by using this option at any Banco Popular de Puerto Rico ATMs.