My debit card has been lost or stolen. What should I do?

Report your debit card using:

  1. Mi Banco Mobile or Mi Banco Online, under the option of “Account Services”
  2. Call us to report a lost or stolen debit card:
  3. Visit to contact one of our Customer Service Representatives. (Hours: Monday through Friday from 8:00 a.m. to 6:00 p.m. and Saturdays from 9:00 a.m. to 6:00 p.m.)

Verify your most recent transactions to identify any unauthorized use. If so, contact us at 787-724-3659 or 1-888-724-3659, option 3.

Need more help?

We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.

Call us at 787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.

We encourage you to consult the following information regarding useful and accessible solutions for you.