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How to report a lost or stolen debit card in Mi Banco Mobile?
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First, the Mi Banco Mobile application must be installed on the device, and you must be enrolled. Once the application is installed, enter the security parameters: username, security question or two-step verification code (if required), and password. Then press Sign In.
To have the best experience and enjoy the new services in Mi Banco, remember to update your phone’s operating system and the Mi Banco Mobile application.
If you have an iOS device:
If you have an Android device:
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Once you access your profile, select the deposit account.
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If you have an iOS device:
Press the Services button in the upper left side of the screen.
If you have an Android device:
Press the Services button in the upper right side of the screen (three vertical dots).
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In the list of available services, select the option Report your ATH® debit card Lost or Stolen.
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Select the deposit account and ATH® debit card you would like to report.
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Select the reason for reporting the card and confirm if you’d like to request a replacement.
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Enter the last place where you used your card, city, and date of the last transaction.
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Review the information and send your request. All new ATH® debit cards carry a charge of $5.00. This fee does not apply to automatic renewals. Press the Confirm and report button.
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Done! You have reported your card as lost or stolen. You will receive your new card in the next 7 to 10 business days.
Need more help?
We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.
Call us at 787.724.3659787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.
We encourage you to consult the following information regarding useful and accessible solutions for you.
- Access our tutorials to perform the following transactions:
- There are more than 600 ATMs where you can pay your bills, deposit and withdraw money. To find the nearest ATM, click here.
FDIC Member. Products and services offered by Banco Popular de Puerto Rico.
1Withdrawals are subject to the availability of funds in your account.
2Deposits are subject to the provisions of the Bank’s Funds Availability Policy. Easy Deposit Mobile is a free service and only for Banco Popular customers with individual deposit accounts and/or commercial accounts (FlexiCuenta de Negocios® & B-Smart®). Customers selected in accordance with the Bank’s eligibility criteria. Checks deposited before 6:00 p.m. of a business day will be processed the same business day, subject to verification and deposit validation. In the back of the check to be deposited, enter your signature, account number and the phrase “For Deposit Only at BPPR.”
