How do I use my card in Automatic Teller Machines (ATMs)?

  1. Introduce and remove your card.
    (It the ATM is one of those that keeps the card in the reader, follow the instructions on the screen.)
  2. Insert card again
    The instructions on the screen will ask you to insert the card again and keep it inside the ATM until completing the transaction. Remember that you must have a PIN to make transactions at ATMs.
  3. Remove the card and put it away after completing the transaction.

Need more help?

We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.

Call us at 787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.

We encourage you to consult the following information regarding useful and accessible solutions for you.