How do I unblock my PIN?

  If you enter your PIN number incorrectly five times or more while visiting a merchant or using an ATM, the system will block your card and you will not be able to use it until the next work day.

Need more help?

We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.

Call us at 787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.

We encourage you to consult the following information regarding useful and accessible solutions for you.