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Compromised card: what does this mean?

A card is deemed compromised when its information may have been exposed to a third party without your authorization. This happens after you use it at a commercial establishment to make a payment.

Examples of Compromised Data
  • When unauthorized people have access to your card data through a business, or private, public or commercial office.
  • When a computer or magnetic stripe that you used to make a transaction is stolen
  • In case of online data theft through unsecured websites
What does Banco Popular do in these situations?
  1. As soon as we receive information about a case of compromised card from VISA, MasterCard, or American Express, we proceed to replace your compromised card with a new one. That way, we prevent you from becoming a victim of fraud or unauthorized use with the same card.
  2. You will receive a notification about the event by email and/or regular mail. You may also receive an alert from us through text message.
What should I do in case of compromised data? For credit card and ATH® International VISA card.
  1. Expect a new card to arrive by mail. (There is a $ 5.00 replacement fee for lost or stolen ATH® International VISA Card).
  2. Remember to activate the new card by calling the number shown on the sticker attached to the card.
  3. After receiving your new card, destroy the old one.
  4. As a precautionary measure, verify the transactions made in your account to identify any transaction made without your authorization.
  5. If you have set up automatic regular payments with a store or merchant, remember to provide them with your new card number and expiration date.

Need more help?

We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.

Call us at 787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.

We encourage you to consult the following information regarding useful and accessible solutions for you.



FDIC Member. Products and services offered by Banco Popular de Puerto Rico.

1Withdrawals are subject to the availability of funds in your account.

2Deposits are subject to the provisions of the Bank’s Funds Availability Policy. Easy Deposit Mobile is a free service and only for Banco Popular customers with individual deposit accounts and/or commercial accounts (FlexiCuenta de Negocios® & B-Smart®). Customers selected in accordance with the Bank’s eligibility criteria. Checks deposited before 6:00 p.m. of a business day will be processed the same business day, subject to verification and deposit validation. In the back of the check to be deposited, enter your signature, account number and the phrase “For Deposit Only at BPPR.”