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Deposits

  • If the amount deposited is not equal to the amount shown on the receipt, you must contact the Bank by calling the Commercial Support Center at 787.756.3939 or 1.855.756.3939. You can also visit any branch.

  • The first $1,000 of the aggregated sum of other checks deposited on any business day will be available in the following manner:

    • If the aggregated amount of the deposit with other checks is $1,000 or less, the entire amount will be available for cash withdrawal and payment of checks on the next business day.
    • If the total aggregated amount of the deposit with other checks is more than $1,000, the Bank will make $1,000 available for withdrawal on the next business day.
    • The remainder of the funds deposited will be available for cash withdrawals and payment of checks on the third business day following the day of the deposit.

  • If you deposited a check and it does not show up in your account, you must contact the Bank by calling the Commercial Support Center at 787.756.3939 or 1.855.756.3939 or you can visit one of our branches.



Need more help?

We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.

Call us at 787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.

We encourage you to consult the following information regarding useful and accessible solutions for you.



FDIC Member. Products and services offered by Banco Popular de Puerto Rico.

1Withdrawals are subject to the availability of funds in your account.

2Deposits are subject to the provisions of the Bank’s Funds Availability Policy. Easy Deposit Mobile is a free service and only for Banco Popular customers with individual deposit accounts and/or commercial accounts (FlexiCuenta de Negocios® & B-Smart®). Customers selected in accordance with the Bank’s eligibility criteria. Checks deposited before 6:00 p.m. of a business day will be processed the same business day, subject to verification and deposit validation. In the back of the check to be deposited, enter your signature, account number and the phrase “For Deposit Only at BPPR.”