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Cancellation of a Transfer (Outgoing)

Cancellation of transfers covered under the Dodd-Frank Act (Regulation E): 

  • Applies only to individual customers sending transfers to foreign banks.
  • Amount greater than $15.
  • Customers may cancel at the branch or TeleBanco within the first 30 minutes after initiating the transfer.
  • The customer may cancel at the branch or through the Claims Department at the number provided with the wire transfer documents.
  • Does not apply to commercial, corporate, or DBA accounts.

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Call us at 787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.

We encourage you to consult the following information regarding useful and accessible solutions for you.



Products and services offered by Banco Popular de Puerto Rico. Member FDIC.

1Withdrawals are subject to the availability of funds in your account.

2Deposits are subject to the provisions of the Bank’s Funds Availability Policy. Easy Deposit Mobile is a free service and only for Banco Popular customers with individual deposit accounts and/or commercial accounts (FlexiCuenta de Negocios® & B-Smart®). Customers selected in accordance with the Bank’s eligibility criteria. Checks deposited before 6:00 p.m. of a business day will be processed the same business day, subject to verification and deposit validation. In the back of the check to be deposited, enter your signature, account number and the phrase “For Deposit Only at BPPR.”