What if the amount deposited is not equal to the amount on the receipt?

Deposit Checks
If the amount deposited or the check does not match the receipt, contact TeleBanco Popular ® at 787.724.3650 or visit a branch officer to confirm the amount of your transaction.

Cash Deposit
Before processing and printing the cash deposit receipt, the ATM will validate the amount to be deposited. The deposit will not be processed without your confirmation that the deposit amount is correct.

Need more help?

We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.

Call us at 787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.

We encourage you to consult the following information regarding useful and accessible solutions for you.