Yes. The regular mortgage payment may show adjustments in the amount due if there are changes on the items included in the escrow account allocated to pay for insurance policies and/or taxes, as applicable. Should the adjustments cause a change in the payment amount, you will be notified via a document called Escrow Account Annual Disclosure Statement that will be mailed to you before the new payment becomes effective. In addition, this change will show up on your monthly periodic statement.
The mortgage’s interest rate will not change, unless it has been agreed and is stated in the terms and conditions of the loan.
We are receiving an extraordinary volume of calls, which is affecting our waiting times. We appreciate your understanding and your trust in us.
Call us at 787.724.3659787.724.3659 or Access Mi Banco Online (desktop version), log in by entering your username and password, and in the upper part of the website click on “Contact Us”. From there, write your message, and we will gladly assist you.
We encourage you to consult the following information regarding useful and accessible solutions for you.
FDIC Member. Products and services offered by Banco Popular de Puerto Rico.
1Withdrawals are subject to the availability of funds in your account.
2Deposits are subject to the provisions of the Bank’s Funds Availability Policy. Easy Deposit Mobile is a free service and only for Banco Popular customers with individual deposit accounts and/or commercial accounts (FlexiCuenta de Negocios® & B-Smart®). Customers selected in accordance with the Bank’s eligibility criteria. Checks deposited before 6:00 p.m. of a business day will be processed the same business day, subject to verification and deposit validation. In the back of the check to be deposited, enter your signature, account number and the phrase “For Deposit Only at BPPR.”
